Terms and Conditions
Rubber B is an independent company and NOT affiliated with Rolex, Panerai or any other watch brand company. Watch likeness and logos are trademarks or registered trademarks of Rolex, SA or Richemont SA, respectively.
Information provided for each product or collection of products is accurate at the time of publication. Product photography and images within the website are specifically designed to give a true representation of the finished product. All Rubber B straps are strictly quality controlled, and variations in final product finishes or defects do not exist. However, computer browsers and display technologies may vary, which means we cannot guarantee the perceived accuracy of the true color tone being different from your particular computer screen's interpretation.
We reserve the right to update or delete material from this site and may, at any time, revise these terms. You are bound by any such revision and we therefore recommend that you visit this page to review the current terms each time you revisit our site.
Rubber B, LLC is not liable for any form of loss or damage caused to your wrist watch for any reason. Rubber B products pass 3 inspection levels at our Swiss factory, before coming to a final in-house inspection and pairing process. You will receive a perfect and flawless product which has been verified as such. Each Rubber B strap has been calibrated to easily and effortlessly mount its intended watch. If you encounter a problem mounting the strap, then you most likely have the wrong model for your watch. Contact us immediately to resolve the issue.
Please make sure to install your straps correctly, or else have a watch or jewelry professional install your straps for you. We will not accept a damaged strap for return or exchange. Some installation tools are sharp and may pierce or scratch the rubber strap during installation if mishandled. Rubber B is not responsible for any damage or loss to a strap or watch which occurs after purchase. This is because we are not able to verify the validity or honest nature of any claim.
If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered deleted from these Terms and Conditions without affecting the other provisions. The laws of the United States of America governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of the U.S.A. Whilst we take appropriate steps to protect this site from malicious attacks we cannot warrant that it is entirely free from risk of virus attack.
These Terms and Conditions apply if you are dealing with us as a consumer.
If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms and Conditions please contact Rubber B email: info@RubberB.com . 'We', 'Us', 'Our' means Rubber B, a trading name of Rubber B, LLC.
All orders placed on our website usually ship the same business day if received before 5pm EST, or within up to 48 hours at most. UPS Shipping is a first class service which provides a live tracking number for your convenience. Options are as follows:
DELIVERIES TO USA: UPS Ground Free (2-7 Business Days), Second Day Air $20.00, or UPS Next Day Air $45.00
INTERNATIONAL DELIVERIES: UPS Worldwide Express $30 Flat Fee (2-5 Business Days)*
It is our pleasure to serve you and hope that you find your new strap(s) to bring many years of enjoyment. However, we do accept Returns/Exchanges for any product which has NOT been mounted, worn, bent, cut, altered, stained, or damaged. All Returns or Exchanges must be requested and granted in writing (via email with firstname.lastname@example.org) within Seven Business Days of delivery. A Return Fee of $20.00 per order will be charged for all Returns. This fee is not a profit mechanism. It only covers credit card fees charged to merchants by your bank, shipping overages and brand packaging losses. Shipping charges will not be refunded. Any UPS Ground Shipping charge will be deducted from the refund amount for USA orders which were originally shipped via UPS Ground free.
NOTE: NEVER refuse your UPS delivery from Rubber B, as the fee for Return Service is very high and the customer will be responsible for the additional fee imposed by UPS. We recommend that customers choose another inexpensive method for Return, such as the public postal service, and that they add INSURANCE in case the package gets lost. Lost packages in route for return are the customer's responsibility.
RETURN AUTHORIZATION: Rubber B will accept returns/exchanges for products in (I) unused condition, within 7 days of customer's receipt of goods. Please contact us first (within 7 days) IN WRITING with (email@example.com) for an RA return authorization and instructions. All refunds will be processed using the same method as the original payment method, (II) minus the original shipping charges. Instead of a refund, you may also request an exchange for a similar or different product. In the event of an Exchange, you will not be charged a return fee. If a package en route for return is lost, it will be the customer's responsibility, so insurance is recommended.
Product returns are the responsibility of the customer. Please ensure that returned goods are packaged carefully, to avoid damage during transit. Insurance is recommended for the customers protection. We are not responsible for Customs fees and taxes for returned goods into / from foreign countries.
(I) Unused condition: refers to any product that has NOT been cut, worn, bent, altered, damaged, or stained. Please do not wear any product if you intend on returning it. If a strap arrived back to us and is found to be used, modified, or damaged in any way, then the customer will be responsible to pay for the UPS shipping fee to have the same strap sent back to them.
(II) Minus original shipping charges: This includes the original shipping charges paid by Rubber B.
You can request a Return Authorization easily by sending an email to firstname.lastname@example.org. You will receive a response the same business day.
*You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from RubberB.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.